FAQs
Splash About's Frequently Asked Questions
Orders, Delivery & Returns Questions
You do not have to have an account with us to place an order, just click 'Continue as Guest' at checkout.
Unfortunately, once an order has been placed it can not be cancelled or amended. If you no longer require your order you can return the item to us following the instructions on the Returns page on the website.
Please check the Delivery Info page to see how long your chosen delivery service takes for delivery. If you order has been shipped on a tracked service you will receive a tracking number via email, once the order has shipped.
If it has been longer than the expected delivery window please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours, or via email at info@splashabout.com.
If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched. However, if you have placed an order on Economy or Standard delivery we are
unable to provide a tracking number. If a tracking number has not been received for your Next Day Delivery, please contact our Customer Service Team on 0845 528 0831, by using the chat function on our website during office hours, or via email at info@splashabout.com
Please see the Returns Policy page on the website.
Yes, you can exchange your items. Please see the Returns Policy page on the website.
Please email our Customer Service team at info@splashabout.com and provide an image of the fault and batch number (underneath the inside tag) so they can investigate the issue. You can also call us on 0845 528 0831, or use the chat function on our website during office hours.
Discount codes can be added to your order whilst in "Basket" page. After you have added your items to your basket, click on "Checkout". The code can then be entered on the right hand side of the screen under Discount code or gift card.
Product Questions
We would always recommend using our size guide to find the right size for your child, particularly when buying a Happy Nappy Swim Diaper product. Age ranges are only given as a guide and the measurements should be the main factor when choosing a Happy Nappy product. It is best for the baby to be measured whilst laying flat and not immediately after a feed. You should measure all around their tummy, across the belly button, and at the fullest part of their thigh. When worn, you should be able to get a finger comfortably around the edges of the seal and there should be no red marks.
Many of our products offer a size guide checker. You can access this by clicking on 'Check my size' on the product page, and entering your child's measurements.
Alternatively, the full size guide for all products can be found at the bottom of each page on our website.
To ensure products remain in good condition our advice is always to hand wash in cool water and dry away from direct sunlight, unless otherwise stated on the care label. We do however, recognize that soiled nappies may need machine washing now again. In this case please wash at 30° and use non-biological detergent. Frequent washing in the machine may affect the longevity of the product.
The Happy Nappy reliably protects against leaks into the pool without the need for any other under diaper. However, we do recommend wearing a Diaper Wrap and Liners with the Happy Nappy Swim Diaper, to help you with changing and cleaning should an accident occur. Some US Swim Schools do require a double nappy system. If this is the case, our under diapers should be worn underneath. A disposable diaper will also fit under the Happy Nappy Swim Diaper if you prefer.
The Happy Nappy Duo is recognized as a double diaper system by US Swim Schools and requires no other diaper to be worn underneath.
The Happy Nappy Duo is the only swim diaper with a silver lining that kills germs from feces within the nappy. This silver layer gives the Happy Nappy Duo a double diaper status required by most US Swim Schools, meaning there is no need to buy or use any other under diaper.
The Happy Nappy Swim Diaper does not have this silver ion technology and is a single layer swim diaper so will need a diaper wrap underneath if this is stipulated by your childs swim school.
Both the Happy Nappy and Happy Nappy Duo provide reliable leak protection with no need for any other under diaper (unless required by your swim school).
Both of our Float Vests provide the same level of buoyancy. The Go Splash Swim Vest was designed for holidays, with flat, non-removable floats, so is perfect for packing in your suitcase. The Go Splash Float Jacket has 8 removable floats so you can reduce the buoyancy as your child becomes more confident in the water.
Both the Swim Vest and the Float Jacket are learn to swim aids. They are not life saving devices. They must be used under adult supervision.
Our ranges do not stop at baby swimming. We have lots of products to suit babies, children and even adults who may need incontinence support in the pool.
If you are looking to move on from the Happy Nappy Range, take a look at our Jammers collection. These offer the same faecal leak protection as a Happy Nappy Swim Diaper in ages ranging from 2 years to adult.
If your baby has outgrown our baby wetsuits, take a look at the UV Sun & Sea Suit or is suitable for wearing in swimming pools. Our Thermaswim range may be a suitable next step if looking to move on from our Baby Warm In One. (Please note, none of the wetsuits for older children contain the Happy Nappy technology, so if incontinence support is required, this must be purchased seperately)
The Happy Nappy Swim Diaper and Jammers are not waterproof, therefore they do not hold in urine. They are designed to hold in solids. There are no swimming diapers on the market, disposable or reusable, that will hold in urine. Always use a regular nappy for the journey to the swimming pool and change into the Swim Diaper just before entering the pool.
UPF is the UV Protection Factor rating which shows how much of the suns harmful rays can pass through the fabric. Using UPF50+ clothing protects against 97% of the sun harmful rays.
A Life Vest is a buoyancy device designed to keep a person afloat, with their head above water and will work even if the wearer is unconscious.
The flotation is based around the front of the vest. A Swim Vest is not intended as a life saving device. It has a lower buoyancy than a life vest and the floats surround the core of the body, helping the wearer achieve a natural swimming position. It requires the wearer to paddle and kick to keep them afloat. Find out more in our article What is the difference between a Life Jacket and a Swim Vest?